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Professional practice

Hospitality & service leaders

Welcome, detail, recovery, team coordination, thin margins, customer limits, and invisible service craft.

12 questions, 177 answers on the record, from 136 members. Every question is asked in FLAPSS wording — nobody answers as anybody else.

Worth reading

What are you best at that nobody watching would notice?

Ruth Bader Ginsburg

Associate Justice of the Supreme Court of the United States, 1993–2020; Judge, U.S. Court of Appeals for the D.C. Circuit 1980–1993

Recorded · New York Law School Law Review (digitalcommons.nyls.edu) · 1999

I have followed that advice - with, I confess, occasional lapses not only at home, but in the places I have worked, even in relating to my colleagues at the Supreme Court.
Orhan Pamuk

Novelist; Nobel laureate in Literature, 2006

Recorded · The Nobel Foundation (nobelprize.org) · 2006

For me, to be a writer is to acknowledge the secret wounds that we carry inside us, the wounds so secret that we ourselves are barely aware of them, and to patiently explore them, know…
Brian Eno

Composer, record producer and visual artist

Recorded · Pitchfork, reproduced in the More Dark Than Shark archive · 2017

I find that you’re a completely different person as a maker than you are as a listener. That’s one of the reasons I so often leave the studio to listen to things.
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Who has answered

Members with enough answers in this questionnaire to be worth arriving at — listed A–Z, not ranked by count.

  • Alice Waters

    Chef, restaurateur and food activist

    2 answers United States b. 1944

  • AW
    August Wilson

    Playwright; two Pulitzer Prizes for Drama

    2 answers United States 1945–2005

  • Barack Obama

    44th President of the United States, 2009–2017; United States Senator from Illinois 2005–2008

    3 answers United States b. 1961

  • BJ
    Bong Joon-ho

    Film director and screenwriter

    2 answers South Korea b. 1969

  • Cathy Freeman

    Australian sprinter, 1990–2003

    2 answers Australia b. 1973

  • Charlie Munger

    Vice chairman of Berkshire Hathaway, 1978–2023

    2 answers United States b. 1924

  • Chris Hoy

    British track cyclist, 1994–2013

    3 answers United Kingdom b. 1976

  • DS
    Derek Sivers

    Founder of CD Baby; author of Anything You Want

    2 answers United States

  • Desmond Tutu

    Anglican Archbishop of Cape Town; chair of South Africa’s Truth and Reconciliation Commission; Nobel Peace Prize, 1984

    2 answers South Africa 1931–2021

  • Edmund Hillary

    Mountaineer and explorer; first ascent of Everest, 1953

    2 answers New Zealand 1919–2008

  • Haruki Murakami

    Novelist, short-story writer and translator

    2 answers Japan b. 1949