And this is where, a couple of years before I had become CEO, I had read this book by Carol Dweck out of Stanford [University] called “Mindset,” which was more in relation to my kids. And the simple concept in that book, which I loved a lot, was it's better to be a learn-it-all even if the know-it-all has more innate capability, because the learn-it-all ultimately will do better. And I said, well, that applies to CEOs. That applies to companies made up of people. And I said: What if we introduce that as the meme to have the cultural dialogue at Microsoft?
Recorded The Economic Club of Washington, D.C. (official transcript) source