When I started getting my first fan letters, I made a point to try to respond to every single one. The wins always felt that much more special because I knew I was making so many people happy. And losses hurt that much worse because I truly was invested in not wanting to disappoint those who supported my side. But more than anything, I always appreciated the fact so many fans invested their emotions in my performance.

I’m glad now I did it. It took up all my middle years. I started it in 1972, and I published it in 1988, and my middle years all went into it, but I am glad I put them into it. Otherwise I’d have just been writing newspaper stories. It’s a worthy profession. It’s a good profession, but the newspaper, after it’s published, is something to wrap the fodder in the next day. ... A book sits on the shelf, and I really wanted to do this. I’m glad that I had done it.

Our business everyday is to make money for people. And I take it as seriously as doctors who are trying to cure cancer, because by giving people financial freedom, we allow them to do great things in their lives - from retire to send their kids to college, to buy their first house, to fund a business that they might want to start.

I did boxing because I needed to channel the pain. I did karate because I was being beaten up and I wanted to be able to defend myself.

But in 2007, the music stopped. We had lost sight of our shared purpose and our guiding principles, in which growth and success began to cover up mistakes and a disease set into Starbucks. That disease, hubris. We lost our way and believe it or not, we almost lost the entire company.