You must find a way to get in the way, you must find a way to get into trouble — good trouble, necessary trouble.

Courage is more exhilarating than fear and in the long run it is easier. We do not have to become heroes overnight. Just a step at time, meeting each thing that comes up, seeing it is not as dreadful as it appeared, discovering we have the strength to stare it down.

I wish I had known how to “manage up.” I wish I had not believed that my work would speak for itself; the working world requires a bit more than that.

Always remember that it's much easier to apologize than to get permission. In this world of computers, the best thing to do is to do it.

That blank sheet of paper stage is one of the hardest stages, and one of the reasons it’s hard is because at that stage there’s nobody counting on you but yourself. Today it’s easy because we’ve got millions of customers counting on us, and thousands of investors counting on us, and thousands of employees all counting on each other. In that beginning stage it’s really just you, and you can quit any time. Nobody is going to care, so you set about doing the simple things first.

What I want to talk to you about today is the difference between gifts and choices. Cleverness is a gift, kindness is a choice. Gifts are easy — they're given after all. Choices can be hard. You can seduce yourself with your gifts if you're not careful, and if you do, it'll probably be to the detriment of your choices.