Hiroshi Mikitani
Founder, chairman and chief executive of Rakuten
In Rakuten's case, adjustment certainly took time. At first, meetings often felt awkward. The first board meeting after the Englishization decision took four hours to complete – double the normal duration. But whenever executives asked if they could say certain things in Japanese, I told them no. I knew that the challenge would pay off – and it has.
Recorded
Mikitani's own essay, bylined “By Hiroshi Mikitani: Founder and CEO of Rakuten”, Toyo Keizai
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